Useful details for your stay

Apartments at Residence Lagorai are available from 4 pm on the day of arrival and check out is by 9:30 am on the day of departure.

Upon arrival, guests of Residence Lagorai are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

 In case of cancellation:

SUMMER:

• Cancellation is free of charge up to 4 days before the arrival date.
• In case of cancellation from 4 days before arrival until 11:59 PM on the day before arrival, a penalty of 30% of the stay will be applied.
• In case of cancellation from 12:01 AM on the day of arrival (local property time) or in case of no-show, a penalty of 100% of the stay will be applied.
• Any 30% penalty may be refunded in the form of a voucher valid for 1 year.
• The property reserves the right to modify booking conditions for requests involving more than 3 apartments.
• After check-in, in case of early departure before the check-out date, no refund will be issued for unused nights.
• If the booking was made using a refund voucher, in case of cancellation the voucher is considered used and will not be reissued. Changes are only possible if the value of the new stay is equal to or higher than the original one.

WINTER:

• Cancellation is free of charge up to 14 days before the arrival date.
• If the reservation is cancelled within 14 days before arrival and until 11:59 PM on the day before arrival, a cancellation fee equal to 30% of the total stay will apply.
• If the reservation is cancelled from 12:01 AM on the arrival date (local time of the property), or in the event of a no-show, a cancellation fee equal to 100% of the total stay will apply.
• The 30% cancellation fee may be recovered in the form of a voucher, which can be used within 1 year.
• The property reserves the right to modify the booking conditions for reservations involving more than 3 apartments.
• After check-in, in the event of early departure before the scheduled check-out date, no refund will be provided for any unused nights.
• If the reservation was made using a refund voucher, the voucher will be considered redeemed in the event of cancellation and will not be reissued. Changes are only possible if the value of the new stay is equal to or greater than the value of the original booking.

When confirming your booking, you can choose between two payment options:

1. Credit card as guarantee (Visa or Mastercard)

The card is required only as a guarantee of the booking.
Payment for the stay will be made directly at the property.
Upon arrival, the balance can be paid in cash, by debit card, cheque, or credit card (Visa or Mastercard).

2. Advance payment via PayPal

You can choose between two options:

• Full advance payment at the time of booking.
• Payment in 3 instalments:
  • The first instalment is charged immediately upon booking.
  • The remaining two are charged automatically one month apart.

The reception desk is open from 8 am to 11 am and from 4:30 pm to 8 pm. For further information or requests, you can contact us at the number +39 0462 813646.

The tourist tax is €2.50 per day, applies from the age of 14, and must be paid on site.

The covered, heated pool can be used with a swimming cap and is monitored by a professional lifeguard. You can use it daily from 3 pm to 8 pm, and on Saturdays from 4 pm. (hours may vary during the low season). In July and August, the pool is also open in the mornings from 10 am to 12 noon. Swimming caps can be purchased at the pool for €3, and water wings and goggles are available for €8.

The spa features a sauna, Turkish bath, and a small relaxation area. Access is for guests over 14 years old, available from 3 pm to 8 pm (hours may vary during the low season). 

Access to the gym is allowed between 9 am and 8 pm. It is equipped with various state-of-the-art machines.

The playroom and baby room are open from 9 am to 10 pm.

The property is just 6 km from Alpe Cermis and 8 km from Pampeago – Obereggen, providing convenient access to the ski lifts.

The property is just 500 meters from the city center, easily reachable on foot.

By paying an additional fee of €10 per day, you can accommodate an extra child in the apartment over the standard number of beds. The child must not exceed 2 years of age.

Upon request, you may stay with your pets for a supplement of €20.00 per pet, per day. A maximum of two pets per apartment is allowed. To ensure the comfort of all our guests, we kindly ask you to read our pet policy before your stay.

To ensure a pleasant stay for everyone and allow all guests to enjoy an unforgettable holiday with their pets, we kindly ask you to follow a few simple rules.

Planning your next holiday with your four-legged friend?
At Residence Lagorai, pets are welcome. However, out of respect for other guests and hygiene regulations, we kindly ask pet owners to observe the following guidelines:

• Pets of all sizes are welcome, provided they are well-behaved and accustomed to staying in accommodation.
• A maximum of two pets is allowed per apartment.
• Please inform us about your pet when making your reservation.
• A supplement of €20.00 per pet, per day applies to ensure thorough cleaning using specific cleaning and sanitizing products.
• Pets are not allowed on beds or armchairs, and the property's linen must not be used for their care or resting.
• Please bring your own food and water bowls, pet bed, or blanket. The apartment must be left in the same condition as upon arrival.
• In accordance with HACCP regulations, pets are not allowed in the swimming pool and wellness area. In all common areas, they must always be kept on a leash.
• Please do not leave your pet unattended in the apartment unless it is accustomed to being left alone, in order to ensure a pleasant stay for all guests.
• Pet owners are responsible for ensuring that their pets do not disturb other guests.
• Owners are fully responsible for any damage caused by their pets.

Thank you for your cooperation!

If you wish to receive an extra change of towels and have the staff clean the bathroom and floors before the end of your stay, the service charge is €50 for one-room and two-room apartments and €70 for three-room apartments.

You can use the washing machine (with detergent) and dryer for €5 per wash or drying cycle. The use of ironing board and iron, on the other hand, is free of charge.

At a cost of € 10 per day, guests can park their car in the covered garage, to be booked in advance of arrival.

Strollers and baby backpacks are available for rent at a cost of €10 per day.

For those who wish, upon payment of €8 and security deposit of €25, you can rent a bathrobe – handy both to access the sauna and to keep in your apartment.